Housekeeping Operations
Hospitality Trade qualification.
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- LEVEL 1 HOUSE KEEPING OPERATIONS
In order to obtain this award, a minimum of 15 credits is required to be archived as follows:- 10 credits from the Mandatory Units and 5 credits from the Optional Units UNIT TITLE 1 Comply safe, hygienic and Secure Environment 2 Work effectively as part of a Hospitality Team 3 Communication System in a Work environment 4 Prepare beds and bed covering 5 Identifying public areas, cleaning agents and equipment 6 Clean and maintain public area 7 Clean toilets and bathrooms 8 Clean commercial and residential windows from inside 9 Provide a linen service 10 Prepare beds and bed coverings 11 Carry out routine and periodic deep cleaning of guest room 12 Clean and service a range of areas 13 Use of different chemicals and equipment in housekeeping.
- LEVEL 2 CERTIFICATE IN HOUSE KEEPING OPERATIONS
In order to obtain this award, a minimum of 26 credits is required to be archived as follows:- 9 credits from the Mandatory Units and 17 credits from the Optional Units Unit Title 1 Maintain a safe, hygienic and Secure Environment 2 Work effectively as part of a Hospitality Team 3 Communication System in a Work environment 5 Clean and service a range of areas 6 Use of different chemicals and equipment in housekeeping. 7 Clean, maintain and protect semi-hard and hard floors 8 Cleaning of commercial and residential windows from inside 10 Collect linen and make beds 11 Assist to clean and maintain public area 12 Carry out routine and periodic deep cleaning of guest room 13 Carry out schedule routine maintenance, repairs and replacements 14 Contribute to the planning and implementation of emergency response procedures 15 Observe people 16 Ethics in hospitality, leisure, travel and tourism sectors 17 Employment rights and responsibilities in hospitality, leisure, travel and tourism sectors
- NSQ LEVEL 3 DIPLOMA HOUSE KEEPING MANAGEMENT
This course consists of competencies a learner must achieve in order to supervise the maintenance and cleanliness of guestrooms and public areas in hotels and other types of lodging facilities. It includes competencies on housekeeping such as planning and scheduling routine maintenance, repairs and replacements, contributing to the implementation of emergency procedures, storing valuable items and monitoring people. A learner who has achieved this qualification is competent to be housekeeping supervisor or floor supervisor. In order to obtain this certificate, a minimum of 36 credits is required from: Mandatory Units with a total of 7 credits and 29 credits from Optional Units Unit Title 1 Maintain a safe, hygienic and Secure Environment 2 Work effectively as part of a Hospitality Team 3 Communication System in a Work environment 4 Plan and schedule routine maintenance, repairs and replacements 5 Contribute to the planning and implementation of emergency response procedures 6 Observe and monitor people 7 Carry, escort, store valuable items 8 Clean and service a range of areas 9 Cleaning of commercial and residential windows from inside 10 Use of different chemicals and equipment in housekeeping. 11 Carry out routine and periodic deep cleaning of guest room 12 Receive, store, deliver and secure guest, employee and organisations Properties 13 Provide basic customer service 14 Ethics in hospitality, leisure, travel and tourism sectors 15 Deal with arrival of customer 16 Ethics in hospitality, leisure, travel and tourism sectors 17 Employment rights and responsibilities in hospitality, leisure, travel and tourism Sectors