Front Office Operations
Hospitality Trade qualification.
Content recovered from the old site, where it was displaying as raw code. Please review units and credit values before publishing.
- NSQ level 1 Front Office Operations
This is designed for learners working within the hospitality industry commercial and non-commercial sectors. This is a work based qualification that will enable a learner develop basic skills, knowledge and understanding in front office operations. In order to obtain this award, a minimum of 15 credit units is required. UNIT TITLE 01 Comply with safe, hygienic and secure environments 02 Work effectively as part of hospitality team 03 Give customer positive impression of yourself and organisation 04 Communication system in a work environment 05 Compliance with front office procedures 06 Make and receive telephone calls 07 Use and maintain a manual filling system 08 Receive guest and handle guest luggage 09 Receive, store, deliver and secure guest, employee and organisation’s properties 10 Provide basic customer service 11 Ethics in hospitality, leisure, travel and tourism sectors 12 Deal with arrival of customer
- NSQ LEVEL 2 CERTIFICATE IN FRONT OFFICE SERVICES
The level 2 NVQ Certificate in Front Office Services is designed for Learners working in the hospitality industry for commercial and non-commercial operations. This is a work based qualification that will enable learner develop skills, knowledge and understanding as front office administrator or receptionist. To qualify for this qualification a learner must achieve minimum 28 credit units. 10 credit from mandatory units and 18 credit from optional unit UNIT TITLE 01 Maintenance of safe, hygienic and secure environments 02 Work effectively as part of hospitality team 03 Give customer positive impression of yourself and organisation 04 Deal with communication as part of the reception function 05 Deal with arrival of customer 06 Deal with bookings 07 Prepare customer account and deal with departure 08 Ethic in hospitality, leisure, travel and tourism sectors 09 Employment rights and responsibilities in hospitality, leisure, travel and tourism sectors 10 Provide basic customer service 11 Describe front office procedures
- NSQ LEVEL 3 DIPLOMA FRONT OFFICE SERVICES
The level 3 NSQ Diploma in Front Office Services is designed for Learners working in the hospitality industry at supervisory position for commercial and non-commercial operations. This is a work based qualification that will enable learner develop skills, knowledge and understanding as front office supervisor and administrator or receptionist. To qualify for this qualification a learner must achieve minimum of 36 credit units. A total of 10 Mandatory Credit Units must be covered with additional 26 Credit from optional Units to achieve Level 3. UNIT TITLE 01 Maintenance of safe, hygienic and secure environments 02 Work effectively as part of hospitality team 03 Give customer positive impression of yourself and organisation 04 Ensure effective communication as part of the reception function 05 Monitor and handle arrival of customer 06 Supervise and deal with guest bookings 07 monitor customer account and deal with departures 08 Ethics in hospitality, leisure, travel and tourism sectors 09 Employment rights and responsibilities in hospitality, leisure, travel and tourism Sectors 10 Provide basic customer service 11 Maintain front office procedures 12 Inspect, receive, store, deliver and secure guest, employee and organisations Properties