- NSQ level 1 Front Office Operations
This is designed for learners working within the hospitality industry commercial and non-commercial sectors. This is a work based qualification that will enable a learner develop basic skills, knowledge and understanding in front office operations.
In order to obtain this award, a minimum of 15 credit units is required.
UNIT TITLE
01 Comply with safe, hygienic and secure environments
02 Work effectively as part of hospitality team
03 Give customer positive impression of yourself and organisation
04 Communication system in a work environment
05 Compliance with front office procedures
06 Make and receive telephone calls
07 Use and maintain a manual filling system
08 Receive guest and handle guest luggage
09 Receive, store, deliver and secure guest, employee and organisation’s properties 10 Provide basic customer service
11 Ethics in hospitality, leisure, travel and tourism sectors
12 Deal with arrival of customer
- NSQ LEVEL 2 CERTIFICATE IN FRONT OFFICE SERVICES
The level 2 NVQ Certificate in Front Office Services is designed for Learners working in the hospitality industry for commercial and non-commercial operations. This is a work based qualification that will enable learner develop skills, knowledge and understanding as front office administrator or receptionist.
To qualify for this qualification a learner must achieve minimum 28 credit units.
10 credit from mandatory units and 18 credit from optional unit
UNIT TITLE
01 Maintenance of safe, hygienic and secure environments
02 Work effectively as part of hospitality team
03 Give customer positive impression of yourself and organisation
04 Deal with communication as part of the reception function
05 Deal with arrival of customer
06 Deal with bookings
07 Prepare customer account and deal with departure
08 Ethic in hospitality, leisure, travel and tourism sectors
09 Employment rights and responsibilities in hospitality, leisure, travel and tourism sectors
10 Provide basic customer service
11 Describe front office procedures
- NSQ LEVEL 3 DIPLOMA FRONT OFFICE SERVICES
The level 3 NSQ Diploma in Front Office Services is designed for Learners working in the hospitality industry at supervisory position for commercial and non-commercial operations. This is a work based qualification that will enable learner develop skills, knowledge and understanding as front office supervisor and administrator or receptionist.
To qualify for this qualification a learner must achieve minimum of 36 credit units. A total of 10 Mandatory Credit Units must be covered with additional 26 Credit from optional Units to achieve Level 3.
UNIT TITLE
01 Maintenance of safe, hygienic and secure environments
02 Work effectively as part of hospitality team
03 Give customer positive impression of yourself and organisation
04 Ensure effective communication as part of the reception function
05 Monitor and handle arrival of customer
06 Supervise and deal with guest bookings
07 monitor customer account and deal with departures
08 Ethics in hospitality, leisure, travel and tourism sectors
09 Employment rights and responsibilities in hospitality, leisure, travel and tourism Sectors
10 Provide basic customer service
11 Maintain front office procedures
12 Inspect, receive, store, deliver and secure guest, employee and organisations Properties